((((ادامه)))
این مقاله ترجمه ای است از:
Gandhi, S 2004, 'Knowledge management and reference services', The journal of academic librarianship, vol. 30, no. 5, pp. 368-81.
يادداشتها:
[1] Knowledge management and reference services
[2] Smiti Gandhi
3 و 4. دانشجوی دکترا-ملبورن استرالیا
[5] Texas Instruments
[6] TPSs ( Transaction processing systems )
[7] University of Illinois at Urbana Champaign’s OPAC
[8] Cross references
[9] Dialog, BRS, OCLC, WILSONLINE, VU/TEXT, MEDLINE, Chemical Abstracts Online (CAS), InfoTrac, Lexis, Nexis, ERIC, NTIS, Dun’s Market Identifiers, AGRICOLA, Academic American Encyclopedia.
[10] ESs
[11] Pointer
[12] Answerman
[13] Plexus
[14] Research Advisor for business, education and economics
[15] Reference Advisory System for law, life sciences, medicine, and public health
[16] TomeSearcher for business, computer science, electrical engineering, IT, and material science
[17] Pronto for law
[18] Patent Information Assistant
[19] Cansearch
[20] Chemref
[21] WebLibrary
[22] Kalliope
[23] Hewlett-Packard
[24] SunLibrary
[25] Sun MicroSystems
[26] SunWeb
[27] Oak Ridge Nation Laboratory Library
[28] Aventis Pharmaceuticals
[29] Refquest
[30] Common Knowledge Database
[31] Reference Desk Manager
[32] Reference Desk Program
[33] New Brunswick Campus Libraries of Rutgers University
[34] Oregon State University
[35] Faculty Database
[36] Reference Desk Program
[37] Collection Development Helper
[38] Cal Poly
[39] Online communities of practice
[40] Discussion boards
[41] Stumpers
[42] Collaborative Digital Reference Service (CDRS)
[43] Customer Relationship Management (CRM)
[44] QuestionPoint
[45] Data mining
[46] Data warehousing
[47] Barbara Mento
[48] Brendan Rapple
[49] Vanderbilt
[50] Web Trends software
[51] Infomine
[52] Richardson
[53] O’Dell and Grayson
[54] Perkins
References
1. Carol Kinsey Goman, “Five Reasons People Don't Tell What They Know,” Knowledge Management CRM Magazine (June 22, 2002).
http://www.kmmag.com/print/default.asp?ArticleID=960 (accessed February 21, 2004).
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http://www.destinationkm.com/print/default.asp?ArticleID=923 (accessed February 21, 2004).
3. T. Kanti Srikantaiah, “Knowledge Management: A Faceted Overview,” in Knowledge Management for the Information Professional, edited by T. Kanti Srikantaiah & Michael E.D. Koenig (Medford, NJ: Information Today, 2000), pp. 1–17; Carla O'Dell & C. Jackson Grayson, “Identifying and Transferring Internal Best Practices,” Knowledge Management CRM Magazine (July 16, 2001)
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4. Yogesh Malhotra, “From information management to knowledge management: Beyond the Hi-Tech hidebound systems” In: T. Kanti Srikantaiah and Michael E.D. Koenig, Editors, Knowledge management for the information professional, Information Today, Medford, NJ (2000), p. 40.
5. Barth, “KM Horror Stories” (September 14, 2000).
6. Srikantaiah, “Knowledge Management,” (2000) 8–9.
7. Mark Addleson, “Organizing to know and to learn: Reflections on organization and knowledge management” In: T. Kanti Srikantaiah and Michael E.D. Koenig, Editors, Knowledge management for the information professional, Information Today, Medford, NJ (2000), pp. 137–160.
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10. Ibid., p. 202.
11. Srikantaiah, “Knowledge Management,” p. 15; Vikas Sahasrabudhe, “Information Technology in Support of Knowledge Management”, in Knowledge Management for the Information Professional, edited by T. Kanti Srikantaiah & Michael E.D. Koenig (Medford, NJ: Information Today, 2000), pp. 269–276.
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31. Addleson, “Organizing to Know,” 2000, 138.
32. Sahasrabudhe, “Information Technology,” 2000, 270.
33. Ibid., p. 269.
34. Malhotra, “From Information Management to Knowledge Management,” 2000, 53.
35. Addleson, “Organizing to Know,” 2000, 155; Sahasrabudhe, “Information Technology,” 2000, 270.
36. Addleson, “Organizing to Know,” 2000, 155–156.
37. Ibid., p. 153.
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39. Stamps, “Is Knowledge Management a Fad?” p. 37.
40. Goman, “Five Reasons” (June 22, 2002).
41. Ibid.; O'Dell & Grayson, “Identifying and Transferring Internal Best Practices.”.
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56. Stratigos, “Knowledge Management Meets,” (January/February, 2001), 65.
57. F.C. Gray Southon, Ross J. Todd and Megan Seneque, “Knowledge Management in Three Organizations: an Exploratory Study”, Journal of the American Society for Information Science and Technology 53 (2002) (12), p. 1055.
58. Blair, “Knowledge Management: Hype, Hope, or Help?” (October 2000), 1027.
59. Watson, Applying Knowledge Management, p. 11; Blair, “Knowledge Management: Hype, Hope, or Help?” 1026.
60. Stewart & Kauffman, “Getting Real About Brainpower,” (November 27, 1995), 201.
61. O'dell & Grayson, “Identifying and Transferring Internal Best Practices,” (July 16, 2001).
62. Watson, Applying Knowledge Management, (2003), p. 11.
63. Joanne R. Euster, “It's academic”, Wilson Library Bulletin 69 (1995, March), pp. 62–63.
64. John V. Richardson, Knowledge-based Systems for General Reference Work: Applications, Problems, and Progress (San Diego, CA: Academic Press), (1995), p. 73.
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66. Stamps, “Is Knowledge Management a Fad?” 38.
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74. Perez, “Knowledge Management in the Library—Not,” (April/May, 1999), 76.
75. Grogan, Practical Reference Work, 2nd ed., (1992), p. 125.
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77. Grogan, Practical Reference Work, 2nd ed., (1992), p. 125.
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79. Richardson, Knowledge-based Systems, (1995), pp. 76–77.
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103. Southon, Todd, & Seneque, “Knowledge Management in Three Organizations,” (2002), 1049.
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105. Perez, “Knowledge Management in the Library—Not,” 76.
106. Davenport, De Long, Beers, “Successful Knowledge Management,” (Winter, 1998), 40.
107. Richardson, Knowledge-based Systems, (1995), p. xiii.
108. Jantz, “Knowledge Management in Academic Libraries,” (2001), 35.
109. Richardson, Knowledge-based Systems, (1995), p. 297.
110. Ibid., p. 51.
111. Jahoda, Braunagel, The Librarian and Reference Queries, pp. 2–4; Grogan, Practical Reference Work, 2nd ed., pp. 50–54; Richardson, Knowledge-based Systems, p. 92.
112. Richardson, Knowledge-based Systems, (1995), pp. 36, 137.
113. O'Dell, Grayson, “Identifying and Transferring Internal Best Practices,” (July 16, 2001).
114. Barth, “KM Horror Stories,” (September 14, 2000).
115. Southon, Todd, Seneque, “Knowledge Management in Three Organizations,” (2002), 1057.
116. Yvonne Butler, “Knowledge Management—If Only You Knew What You Knew”, Australian Library Journal 49 (2000, February) (1), p. 40.
117. Cynthia G. Wagner, “The Rise of the Knowledge Manager,” The Futurist 36, no. 2 (March/April 2002): 14–15; Broadbent, “The Phenomenon of Knowledge Management,” 23–26.