((((ادامه)))
این مقاله ترجمه ای است از:
Gandhi, S 2004, 'Knowledge management and reference services', The journal of academic librarianship, vol. 30, no. 5, pp. 368-81.
يادداشتها:
[1] Knowledge management and reference services
[2] Smiti Gandhi
3 و 4. دانشجوی دکترا-ملبورن استرالیا
[5] Texas Instruments
[6] TPSs ( Transaction processing systems )
[7] University of Illinois at Urbana Champaign’s OPAC
[8] Cross references
[9] Dialog, BRS, OCLC, WILSONLINE, VU/TEXT, MEDLINE, Chemical Abstracts Online (CAS), InfoTrac, Lexis, Nexis, ERIC, NTIS, Dun’s Market Identifiers, AGRICOLA, Academic American Encyclopedia.
[10] ESs
[11] Pointer
[12] Answerman
[13] Plexus
[14] Research Advisor for business, education and economics
[15] Reference Advisory System for law, life sciences, medicine, and public health
[16] TomeSearcher for business, computer science, electrical engineering, IT, and material science
[17] Pronto for law
[18] Patent Information Assistant
[19] Cansearch
[20] Chemref
[21] WebLibrary
[22] Kalliope
[23] Hewlett-Packard
[24] SunLibrary
[25] Sun MicroSystems
[26] SunWeb
[27] Oak Ridge Nation Laboratory Library
[28] Aventis Pharmaceuticals
[29] Refquest
[30] Common Knowledge Database
[31] Reference Desk Manager
[32] Reference Desk Program
[33] New Brunswick Campus Libraries of Rutgers University
[34] Oregon State University
[35] Faculty Database
[36] Reference Desk Program
[37] Collection Development Helper
[38] Cal Poly
[39] Online communities of practice
[40] Discussion boards
[41] Stumpers
[42] Collaborative Digital Reference Service (CDRS)
[43] Customer Relationship Management (CRM)
[44] QuestionPoint
[45] Data mining
[46] Data warehousing
[47] Barbara Mento
[48] Brendan Rapple
[49] Vanderbilt
[50] Web Trends software
[51] Infomine
[52] Richardson
[53] O’Dell and Grayson
[54] Perkins
References
1. Carol Kinsey Goman, “Five Reasons People Don't Tell What They Know,” Knowledge Management CRM Magazine (June 22, 2002).
http://www.kmmag.com/print/default.asp?ArticleID=960 (accessed February 21, 2004).
2. Steve Barth, “KM Horror Stories,” Knowledge Management CRM Magazine (September 14, 2000).
http://www.destinationkm.com/print/default.asp?ArticleID=923 (accessed February 21, 2004).
3. T. Kanti Srikantaiah, “Knowledge Management: A Faceted Overview,” in Knowledge Management for the Information Professional, edited by T. Kanti Srikantaiah & Michael E.D. Koenig (Medford, NJ: Information Today, 2000), pp. 1–17; Carla O'Dell & C. Jackson Grayson, “Identifying and Transferring Internal Best Practices,” Knowledge Management CRM Magazine (July 16, 2001)
http://www.destinationkm.com/print/default.asp?ArticleID=271 (accessed February 21, 2004).
4. Yogesh Malhotra, “From information management to knowledge management: Beyond the Hi-Tech hidebound systems” In: T. Kanti Srikantaiah and Michael E.D. Koenig, Editors, Knowledge management for the information professional, Information Today, Medford, NJ (2000), p. 40.
5. Barth, “KM Horror Stories” (September 14, 2000).
6. Srikantaiah, “Knowledge Management,” (2000) 8–9.
7. Mark Addleson, “Organizing to know and to learn: Reflections on organization and knowledge management” In: T. Kanti Srikantaiah and Michael E.D. Koenig, Editors, Knowledge management for the information professional, Information Today, Medford, NJ (2000), pp. 137–160.
8. Ernest Perez, “Knowledge management in the library—not”, Database Magazine 22 (1999, April/May) (2), pp. 75–78.
9. Thomas A. Stewart and David C. Kaufman, “Getting real about brainpower”, Fortune 132 (1995, November 27) (11), pp. 201–203.
10. Ibid., p. 202.
11. Srikantaiah, “Knowledge Management,” p. 15; Vikas Sahasrabudhe, “Information Technology in Support of Knowledge Management”, in Knowledge Management for the Information Professional, edited by T. Kanti Srikantaiah & Michael E.D. Koenig (Medford, NJ: Information Today, 2000), pp. 269–276.
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15. Ian Watson, Applying Knowledge Management: Techniques for Building Corporate Memories (Boston, MA: Morgan Kaufman, 2003), p. 7; Blair, “Knowledge Management: Hype, Hope, or Help?” 1020.
16. Blair, “Knowledge Management: Hype, Hope, or Help?” 1020; Australian Bureau of Statistics, “Definitions: Data, Information & Statistics.”
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20. Stratigos, “Knowledge Management Meets,” (January/February 2001) 65.
21. Bellinger, Castro, Mills, “Data, Information, Knowledge, and Wisdom (2004).”.
22. Addleson, “Organizing to Know,” (2004) 140.
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26. Ibid., p. 40.
27. Ibid., p. 40.
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30. Stamps, “Is Knowledge Management a Fad?” (March 1999), 36.
31. Addleson, “Organizing to Know,” 2000, 138.
32. Sahasrabudhe, “Information Technology,” 2000, 270.
33. Ibid., p. 269.
34. Malhotra, “From Information Management to Knowledge Management,” 2000, 53.
35. Addleson, “Organizing to Know,” 2000, 155; Sahasrabudhe, “Information Technology,” 2000, 270.
36. Addleson, “Organizing to Know,” 2000, 155–156.
37. Ibid., p. 153.
38. Thomas H. Davenport, David W. De Long and Michael C. Beers, “Successful Knowledge Management Projects”, Sloan Management Review 39 (1998), pp. 43–57 Winter. Abstract-INSPEC
39. Stamps, “Is Knowledge Management a Fad?” p. 37.
40. Goman, “Five Reasons” (June 22, 2002).
41. Ibid.; O'Dell & Grayson, “Identifying and Transferring Internal Best Practices.”.
42. Blair, “Knowledge Management: Hype, Hope, or Help?” 1023.
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45. Blair, “Knowledge Management: Hype, Hope, or Help?” (October 2002), 1023.
46. Hildreth, “Extending the Access,” 20.
47. Sherrer, “Implications of New,” 42–45; Dianne Rothenberg & Mima Spencer, “Full-Text Databases: Implications for Libraries,” in Questions and Answers: Strategies for Using the Electronic Reference Collection, edited by Linda C. Smith. (Papers Presented at the 1987 Clinic on Library Applications on Data Processing, April 5–7, 1987), pp. 85–87; Virgil P. Diodato, “Online Ready Reference in Academic Libraries: Current Practices and Review of Planning Issues,” in Questions and Answers: Strategies for Using the Electronic Reference Collection, edited by Linda C. Smith. (Papers Presented at the 1987 Clinic on Library Applications on Data Processing, April 5–7, 1987), p. 65.
48. Christyn Billinsky, “Online Database Searching,” in Principles and Applications of Information Science for Library Professionals, edited by John N. Olsgaard (Chicago: American Library Association, 1989), 69; Sherrer, “Implications of New,” 46; Carol Tenopir, “Database and Online System Usage,” Library Journal 126, no. 16 (October 1, 2001): 41.
49. Denis Grogan, Practical reference work (2nd ed.), Library Association Publishing, London (1992), p. 134.
50. Blair, “Knowledge Management: Hype, Hope, or Help?” 1026; TFPL Ltd., Skills for Knowledge Management (London: TFPL, 1999),
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51. Blair, “Knowledge Management: Hype, Hope, or Help?” (October 2002), 1023.
52. M. Broadbent, “The phenomenon of knowledge management: What does it mean to the information profession?”, Information Outlook (1998, May), pp. 23–26.
53. Blair, “Knowledge Management: Hype, Hope, or Help?” (October 2002), 1023.
54. Robert Craig, “KM Comes of Age,” ENT 5, no. 7 (April 26, 2000): 36; John B. Dykeman, “Knowledge Management Moves From Theory Towards Practice,” Managing Office Technology 43, no. 4 (May 1998): 12.
55. Mitch Betts, “Unexpected Insights,” Computerworld (April 14, 2003): 34; Wu, “Business Intelligence.”.
56. Stratigos, “Knowledge Management Meets,” (January/February, 2001), 65.
57. F.C. Gray Southon, Ross J. Todd and Megan Seneque, “Knowledge Management in Three Organizations: an Exploratory Study”, Journal of the American Society for Information Science and Technology 53 (2002) (12), p. 1055.
58. Blair, “Knowledge Management: Hype, Hope, or Help?” (October 2000), 1027.
59. Watson, Applying Knowledge Management, p. 11; Blair, “Knowledge Management: Hype, Hope, or Help?” 1026.
60. Stewart & Kauffman, “Getting Real About Brainpower,” (November 27, 1995), 201.
61. O'dell & Grayson, “Identifying and Transferring Internal Best Practices,” (July 16, 2001).
62. Watson, Applying Knowledge Management, (2003), p. 11.
63. Joanne R. Euster, “It's academic”, Wilson Library Bulletin 69 (1995, March), pp. 62–63.
64. John V. Richardson, Knowledge-based Systems for General Reference Work: Applications, Problems, and Progress (San Diego, CA: Academic Press), (1995), p. 73.
65. Cherie B. Weil, Classification and Automated Retrieval of Biographical Reference Books (M.A. Thesis, University of Chicago, 1967), p. 3; Gerald Jahoda & Judith Schiek Braunagel, The Librarian and Reference Queries: A Systematic Approach (New York: Academic Press, 1980), p. 1; Richardson, Knowledge-based Systems, p. 263; Joy Thomas and Stephen P. Sottong, “Automating Your Ready Reference File,” Reference Services Review 22, no. 1 (Spring 1994): 89.
66. Stamps, “Is Knowledge Management a Fad?” 38.
67. Richardson, Knowledge-based Systems, p. 136; Grogan, Practical Reference Work, 2nd ed., pp. 177–78; Jahoda & Braunagel, The Librarian and Reference Queries, pp. 85–86; Elizabeth Thomsen, Rethinking Reference: The Reference Librarian's Practical Guide for Surviving Constant Change (New York: Neal-Schuman Publishers, Inc.), (1999), pp. 211–213.
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72. Grogan, Practical Reference Work, 2nd ed., (1992), p. 125.
73. Susan Diane Gangl, “The librarian's library: Fugitive reference files, staff-only pathfinder files at the University of Minnesota”, Reference Librarian 72 (2001), p. 182.
74. Perez, “Knowledge Management in the Library—Not,” (April/May, 1999), 76.
75. Grogan, Practical Reference Work, 2nd ed., (1992), p. 125.
76. Thomas, Sottong, “Automating Your Ready Reference File,” 89–90.
77. Grogan, Practical Reference Work, 2nd ed., (1992), p. 125.
78. Robert Carande, Automation in Library Reference Services: a Handbook, Greenwood Press, Westport, CT (1992), pp. 77–81.
79. Richardson, Knowledge-based Systems, (1995), pp. 76–77.
80. Mary Lee Kennedy, “Building Blocks for Knowledge Management at Digital Equipment Corporation: The WebLibrary”, Information Outlook 1 (1997, June), pp. 39–42.
81. Susan K. Charles, “Knowledge management lessons from the document trenches”, Online 26 (2002, January/February) (1), pp. 22–28.
82. Cynthia Hill, “Insourcing the outsourced library: the sun story”, Library Journal 123 (1998, March 1) (4), pp. 46–48.
83. Charles Thomas Townley, Knowledge management and academic libraries, College & Research Libraries 62 (2001, January) (1), p. 52.
84. Sharon Srodin and June Strupczewski, “Creating a Global Information Portal: Our 9-Month Odyssey”, Computers in Libraries 22 (February 2002) (2), pp. 15–19.
85. Perez, “Knowledge Management in the Library—Not,” (April/May, 1999), pp. 76–77.
86. Ronald C. Jantz, “Knowledge management in academic libraries: Special tools and processes to support information professionals”, Reference Services Review 29 (2001) (1), pp. 33–39.
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91. Thomsen, Rethinking Reference, (1999), p. 103.
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95. Ibid., pp. 50, 54; Mick O'Leary, “QuestionPoint Fortifies Libraries in Internet Age,” Online 27, no. 3 (May/June 2003): 70–72; Barbara Quint, “The Digital Library of the Future,” Information Today 19, no. 7 (July/August 2002): 10–11; OCLC, QuestionPoint.
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101. Stratigos, “Knowledge Management Meets,” (January/February, 2001), 65.
102. Richardson, Knowledge-based Systems, pp. 77, 82, 289, 253–294.
103. Southon, Todd, & Seneque, “Knowledge Management in Three Organizations,” (2002), 1049.
104. J. Rowley, “Owners of the Knowledge,” Library Association Record 101, no. 8 (1999): 475; Robert Schwarzwalder, “Librarians as Knowledge Management Agents,” Econtent 22, no. 4 (August/September 1999): 63–65; D. Streatfield & T. D. Wilson, “Deconstructing Knowledge Management,” Aslib Proceedings 51, no. 3 (1999): 67–71; Elisabeth Davenport & Blaise Cronin, “Knowledge Management: Semantic Drift of Conceptual Shift?” Journal of Education for Library and Information Science 41, no. 4 (Fall 2000): 294; J. Crosby, “The Missing Link,” Information Outlook (September 1999): 42; K. Lieberman, “Knowledge Management or Library 101: Is There a Difference? (SIG MGT), in ASIS '99: Proceedings of the 62nd ASIS Annual Meeting, Vol. 36, Knowledge: Creations, Organization, and Use, ed. L. Woods (Medford, NJ: Information Today, Inc., 1999), p. 850.
105. Perez, “Knowledge Management in the Library—Not,” 76.
106. Davenport, De Long, Beers, “Successful Knowledge Management,” (Winter, 1998), 40.
107. Richardson, Knowledge-based Systems, (1995), p. xiii.
108. Jantz, “Knowledge Management in Academic Libraries,” (2001), 35.
109. Richardson, Knowledge-based Systems, (1995), p. 297.
110. Ibid., p. 51.
111. Jahoda, Braunagel, The Librarian and Reference Queries, pp. 2–4; Grogan, Practical Reference Work, 2nd ed., pp. 50–54; Richardson, Knowledge-based Systems, p. 92.
112. Richardson, Knowledge-based Systems, (1995), pp. 36, 137.
113. O'Dell, Grayson, “Identifying and Transferring Internal Best Practices,” (July 16, 2001).
114. Barth, “KM Horror Stories,” (September 14, 2000).
115. Southon, Todd, Seneque, “Knowledge Management in Three Organizations,” (2002), 1057.
116. Yvonne Butler, “Knowledge Management—If Only You Knew What You Knew”, Australian Library Journal 49 (2000, February) (1), p. 40.
117. Cynthia G. Wagner, “The Rise of the Knowledge Manager,” The Futurist 36, no. 2 (March/April 2002): 14–15; Broadbent, “The Phenomenon of Knowledge Management,” 23–26.
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